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Reaching Out For Help

If you or a loved one is struggling with addiction and ready to change, we are ready to help. Your recovery and sobriety can start today with one, simple phone call. We understand how difficult it can be to reach out for help. Please know, our caring team will be here to support you every step of the way.

In our first call, the team at Jackson House will work with you to determine if we are the right fit to support you on your journey. Our team is always available, so when you decide you are ready to change call us – day or night.

What to Expect

Everyone’s journey to Jackson House Addiction Treatment & Recovery Center looks a little bit different. No matter what your path is to finding us, whether it’s a referral from your doctor, outpatient treatment provider, encouragement from a loved one, or recognizing yourself it is time to make a change, we welcome you! Our team is honored to support you through your recovery and sobriety.

All of our clients go through a short admissions process before treatment at Jackson House begins. This helps you determine if our team is the best fit to help you address your addiction. It also gives our team a chance to get to know you and start to understand how we can address your needs. Here is what you and your loved ones can expect throughout the admissions process.

Step 1 | The First Call

It all starts with a phone call. When you, a loved one or a doctor reaches out to the Jackson House team, we will immediately begin to gather basic information to determine what is going on and how we can help.

We know how important your support system is during your recovery, which is why we try to involve your loved ones in your care with your consent. If possible, during the first call, we will try to talk to the people who are closest to you to understand their perception of what is happening and discuss how they’d like to support you through your recovery and sobriety.

Step 2 | Initial Assessment

Our team wants to take the time to get to know you and understand the challenges you are facing. The early information we gather helps us determine how we can support your recovery and allows us to verify that we can provide you with all of the resources you will need. In some cases, your doctor or a loved one may provide additional information for our team to consider.

During this time, we will also look at your health insurance to help you determine what out of pocket costs you may be asked to pay for your treatment. If you do not have health insurance, do not worry, we can talk to you about other options to pay for your care. We want to give you as much information as possible, so there are no surprises around the costs of your treatment at Jackson House.

Our team is happy to verify for your health insurance benefits with you and walk you through their coverage to treat substance use disorders. Currently, we accept most health insurance on an out-of-network basis and are working on becoming in-network with Southern California’s largest health insurers.

Step 3 | Set Date for Treatment

Once you’ve decided you want to seek treatment at Jackson House and our team has had an opportunity to get to know you, we will set up a time for you to start the program. We are open 24 hours a day, so if you need help immediately, we will be here for you. If you would like to set up a tour of Jackson House Recovery, please call and we will arrange a time to meet our staff and see the facility.

If you do not feel like Jackson House is the right fit, we will provide you with information on other treatment programs to help with substance use disorders. Even if it is not with us, our team wants to make sure you get the help you need.

Step 4 | Welcome

When you come to Jackson House, the first thing we will ask you to do is fill out our admissions paperwork and meet with one of our nurses. Next, we will take you on a tour of our recovery center, help you get settled in your room, answer any questions you may have and introduce you to your peers in the program.

If a loved one is with you, we encourage them to stay and see the facility and help you unpack. Then, treatment begins. Our goal is to get you acclimated and help you feel comfortable, so you can begin your recovery. We know you are making a huge change in your life. That can be very intimidating, but our team is here to make you feel welcome and put you at ease.

During the first 72 hours of arriving at Jackson House, you will meet with a psychiatrist or nurse practitioner. This will help us tailor your treatment program to meet your individual needs.

First Week of Treatment

Treatment looks different for all of our clients. However, here is what you can expect to happen during your first week. You will meet with your assigned counselor and physician to discuss your treatment plan. Step by step we will help to identify and address the components that relate to your addiction. Initially, this may mean getting through detox and receiving treatment to help with your withdrawal symptoms. As you feel better, we will encourage you to participate in more aspects of treatment including individual and group therapy. You will have an opportunity to talk with others who have experienced similar challenges as you and learn coping skills from our experienced team of professionals and certified peers.

Health Insurance

Jackson House will work with your health insurance provider to determine what kind of coverage you can receive.

If you do not have health insurance, our team is happy to speak with you about other options to cover the cost of your treatment.

We understand your finances will factor into your treatment decisions. At Jackson House, we have worked to make our program an affordable, high-quality option for people who are ready to change. Remember, the costs of not getting treatment often end up being much higher. Some of these costs may be financial, such as a lost job, but addiction will also take a toll on your relationships, increase your chance of being arrested, put your health in jeopardy, and put you at greater risk of overdosing and dying.

In-Network Insurance Plans

We accept Brand New Day, BlueCross/BlueShield, Cigna, HMC HealthWorks, Humana, MHN, MultiPlan, Sharp Health Plan, Tricare, TriWest Healthcare Alliance, United, and Zelis.

We do not accept Medicaid or Medi-Cal.

If you or someone you love is struggling with addiction

We are here to help

What to Bring

During your time with us at Jackson House, we want you to feel comfortable and safe. Please bring clothes you will be comfortable in, clothes to get outside and exercise in, toiletries you use on a regular basis, any medications you take, your insurance card and ID. If you smoke, please bring enough cigarettes to last you throughout your stay. The typical length of stay varies based upon your individualized plan and needs. You are allowed to smoke in designated areas at certain times. We place a strong emphasis on nutrition, so do not worry about packing food. Our team will take care of all of the meals and snacks.

Family Involvement

Our program places a strong focus on community. Outside of treatment, family can often be at the center of your community, which is why we encourage them to be involved in your recovery and ongoing sobriety.


Due to COVID, we encourage virtual visits with each client. Clients are eligible for virtual visitation and phone calls 72 hours after admission.

For in-person visitation:

  • Fully vaccinated visitors must show proof of vaccination prior to entrance. This can be a card, screenshot, or saved picture.
  • Unvaccinated visitors must show proof of a negative COVID test within 72 hrs of their visit.
  • Visitation takes place on the patio.
  • Masks must be worn outside by visitors no matter their status, vaccinated or not.

Please call our office at (619) 503-7680 to discuss your options.

Family Session

We encourage family involvement! We make every effort to coordinate family sessions to accommodate your schedule. We will provide a virtual session using zoom or arrange a phone call to ensure involvement.


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